About our cookies Supporting your informed choice.

Cookies are small text files stored on your device when you access most websites on the internet.
Currently across veloscard.com we make use of cookies to help manage our website, make our website easier to use and support the provision of relevant information and functionality to you to improve your visitor experience, as well as provide us with information about how our website is used so that we can make sure it is as up-to-date, relevant and as error free as we can.

By using our website you agree to the use of cookies as described in this Cookie Policy.

Cookies set across our website, set by our 3rd party partners or us, can be in the form of session cookies (lasting only as long as your visit to our website) or persistent cookies, and may use different technologies, such as JavaScript or Flash.

You can choose to manage the cookies we use on our website through your internet browser settings at any time. For more information about how to do this, and about cookies in general, you can visit https://www.allaboutcookies.org. Certain cookies may be set as soon as you visit our website, but you can remove them using your internet browser settings.

Please note that preventing cookies is likely to impact the functionality or performance of our website, or prevent you from using certain services provided through it. If you choose to do so, we cannot guarantee access to the services provided through our website or be sure how our website will perform during your visit. Doing so will also affect our ability to update our website to cater for user preferences and improve its performance

If you have any further questions, would like any further clarification around our use of cookies or wish to discuss how we are embracing online privacy, please email us at online sales@veloscard.com

Further Information

Further general information about cookies is available at https://www.allaboutcookies.org.
For further information about Google Analytics please see https://www.google.com/analytics/learn/privacy.html

To prevent tracking by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout.
If you would like to find out more about advertising networks and affiliate programmes and how cookies are used for these purposes, please visit https://www.youronlinechoices.co.uk This is an information portal which is run by the Internet Advertising Bureau (IAB), the trade association for digital advertising, and will provide you will all the information you need to know about online behavioural advertising and the choices available to you.

What Are Cookies?

Cookies are tiny files that we place into a folder on your computer when you visit veloscard.com. We use these to maintain your trolley so that the items you add are there on your next visit and to offer you a better and more personalised shopping experience through features such as product recommendations.

We set out below information to assist your understanding of the cookies that we use here at Velos.

COOKIE INFO

There are two types of cookies used by Raphaels Bank which vary by the length of time they remain active:

Session Cookies

Set by a site, which are deleted when the visitor closes their browser.

Persistent Cookies

Set by a site, which are stored on the visitor’s device and expire on a given date.

COOKIE GROUPINGS

To make it easier for you to understand the way in which Velos uses cookies, they have been grouped into the following categories. The category to which a cookie belongs can be seen in the table below under the heading ‘Reason for use of cookie’.

Your Visit

These cookies are used to ensure that your journey through our website is smooth. They will typically remember what products have been added to the trolley, any promotions you may have applied, etc. so that when you reach the checkout all your items are present

User Preferences

These cookies are used to remember your individual preferences on the veloscard.com website

Analytics

The software which uses Analytics cookies is intended to provide Velos with an overview of buying trends through such analytics software. These trends may include information such as your chosen browser, participation in marketing/email campaigns, page views, session length, etc. No personal or identifiable information is collected or used.

Advertising

Any data collected for marketing purposes is anonymous. The purpose of these cookies is to ensure that any product recommendations or advertising that you see whilst browsing veloscard.com or other websites is relevant to products viewed from your device on our website.

FURTHER QUESTIONS

If you have any questions or concerns about any of our cookies or policies, please feel free to email us at sales@veloscard.com.

HOW CAN I CHECK IF COOKIES ARE ENABLED?

Please be aware that if you disable cookies it may not be possible to place an order on the Velos website. To check the current status of cookies please click on your browser from the list below for step-by-step instructions:

Internet Explorer

  • Click on ‘Tools’ at the top of your browser window and select ‘Internet options’ , then click on the ‘Privacy’ tab
  • Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser. Settings above Medium will disable cookies.

Google Chrome

  • Click on ‘Tools’ (or the spanner icon) at the top of your browser window and select Options or Settings
  • Click the ‘Under the Hood/Bonnet’ tab, locate the ‘Privacy’ section, and select the ‘Content settings’ button
  • Now select ‘Allow local data to be set’

Safari

  • Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ option
  • Click on ‘Security’, then ‘Accept cookies’ and select ‘Always’

Firefox

  • Click on ‘Tools’ at the top of your browser window and select Options, then select the Privacy icon
  • In the first drop down menu labelled ‘Firefox will:’ select ‘Remember History’

Other

There are a number of other browsers available that will all have their own unique way of setting cookies, for assistance with these individual browsers please refer to their help section
CAN I ENABLE COOKIES ON veloscard.com BUT NOT ON OTHER SITES?

It’s possible to only accept Cookies when you are on the Velos site by adding our web address to a ‘safe list’. Here’s how to do this in different browsers:

Internet Explorer

  • Click on ‘Tools’ at the top of your browser window and select ‘Internet options’ , then click on the ‘Privacy’ tab
  • Under the ‘Settings’ menu slide the bar to the top, so that ‘Block All Cookies’ is selected
  • Click the ‘Sites’ button and enter veloscard.com n the ‘Address of website’ bar, then select ‘Allow’

Google Chrome

  • Click on ‘Tools’ (or the spanner icon) at the top of your browser window and select Options or Settings
  • Click the ‘Under the Hood/Bonnet’ tab, locate the ‘Privacy’ section, and select the ‘Content settings’ button
  • Now select ‘Block sites from setting any data’ then select the ‘Manage exceptions’ button
  • In the ‘Hostname Pattern’ field type veloscard.com and ensure that the ‘Behaviour’ is set to ‘Allow’

Safari

  • Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ option
  • Click on ‘Security’, then ‘Accept cookies’ and select ‘Only from site you navigate to’

Firefox

  • Click on ‘Tools’ at the top of your browser window and select Options, then select the Privacy icon
  • In the first drop down menu labelled ‘Firefox will:’ select ‘Use custom settings for history’
  • Click the ‘Exceptions’ button
  • In the ‘Address of web site’ field type veloscard.com

There are a number of other browsers available that will all have their own unique way of setting cookie exceptions, for assistance with these individual browsers please refer to their help section.

The new Payment Services Regulations 2017 (also known as PSD2) aim to promote innovation, competition and improved security and reliability. These come into effect from January 13th 2018.


What will these changes mean for you?

A key change makes it possible for you to authorise a regulated third party payment service provider to access your account information.

How can you make use of these new facilities?

You can only grant a third party access to the account information you can view. You need to register for online access to be able to request authorisation of a third party.

In order to request third party account access you must call Card Services, who will be able to assist with your request.

Any third parties you wish to authorise must appear in the European Banking Authority's register of regulated payment service providers.

It is important to emphasise that you must not share your login ID and password with anyone. This important security condition is part of the card agreement we have with you.

You can revoke the authorisation given to a third party for account access by contacting Card Services.

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. The Card is issued by PayrNet pursuant to license by Mastercard International Inc. PayrNet is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900594).

Eurocard Centre. Herald Park Crewe. CW1 6EG Company No. 02212080 | VAT Reg Number 473 5230 53